We’re sorry to hear that your order arrived faulty or damaged. If you’ve received an item that is defective, broken, or damaged during delivery, we’re here to help.
- Sign in to your Scanshop India account.
- Go to My Account > Orders.
- Select the affected order.
- Contact the seller or our support team to report the issue.
To help us review your request, you may be asked to provide:
- Clear photos of the damaged or faulty product.
- Photos of the product packaging, if applicable.
- A brief description of the issue.
Once your request is submitted:
- The seller or support team will review the reported issue.
- Additional information may be requested if needed.
- If your claim is approved, you’ll be offered a suitable resolution, such as a replacement, refund, or another solution in accordance with the seller’s policy.
- Report the issue as soon as possible after receiving your order.
- Keep the product and its original packaging until the review process is complete.
- Do not attempt to repair or dispose of the item before your request has been assessed.
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