Yes. Scanshop India uses Razorpay, a secure payment gateway, to process online payments. Your payment details are processed securely through Razorpay and are not stored directly by Scanshop India. You can pay using available options such as UPI, credit/debit cards, net banking, and other supported payment methods.

For prepaid orders, payment is charged immediately when your order is successfully placed and the transaction is authorized by your bank or payment provider.

Once payment is confirmed, you will receive an order confirmation email or SMS, and your order will move to the processing stage.

For Cash on Delivery (COD) orders, payment is collected by the delivery partner at the time of delivery.

If an order is cancelled before shipment or cannot be fulfilled by Scanshop India, any eligible refund will be processed to the original payment method in accordance with our Refund Policy.

A Wishlist is a feature that allows customers to save products they like for future purchase without adding them to the shopping cart.

Benefits of a Wishlist

• Save favorite products in one place.
• Easily find products later without searching again.
• Keep track of items you plan to buy in the future.
• Move products from the Wishlist to the cart whenever you’re ready to place an order.

Please note that adding an item to your Wishlist does not reserve the product or guarantee its availability. Products may go out of stock or change in price before purchase.

If you receive a damaged, defective, or incorrect product, please contact our customer support team within 24 hours of delivery. We recommend taking clear photos or a short unboxing video showing the issue and sharing them along with your order number.

Once our team verifies the issue, we will arrange a replacement or refund at no additional cost. The product should be unused, unwashed, and returned with its original tags and packaging. Most e-commerce return policies require prompt reporting and proof of the issue for damaged or wrong items.

Yes, you can request changes or cancellation before your order has been shipped. Once an order has been packed, dispatched, or handed over to the courier partner, it may no longer be possible to modify or cancel it. Most e-commerce stores follow a similar policy, allowing cancellations only before shipment.

To request a change or cancellation:

• Contact our customer support team as soon as possible.
• Share your Order Number and the details you want to change.
• We will confirm whether the order is still eligible for modification or cancellation.

Refunds for cancelled orders:

• For prepaid orders, approved cancellations will be refunded to the original payment method.
• Refund processing may take a few business days depending on your bank or payment provider.

Important: Orders that have already been shipped cannot usually be cancelled. In such cases, you may be able to request a return or exchange after delivery, subject to our Return & Refund Policy.

Package Tracking allows you to see the real-time status and location of your order after it has been shipped.

Once your order is dispatched, you will receive:

• A tracking number
• Courier partner details
• A tracking link (via email, SMS, or WhatsApp, if available)

Using package tracking, you can check:

• Order confirmed
• Packed and shipped
• In transit
• Out for delivery
• Delivered

This helps you know where your package is and estimate when it will arrive.

If tracking information is not updating:

• Please allow 24–48 hours after shipment for tracking to become active.
• Contact our customer support team if the status has not changed for several days.

At Scanshop India, you can find your tracking details by going to My Orders → Order Details → Track Package after your order has been shipped.