If your order arrives damaged, defective, or in an unsatisfactory condition, we’re here to help.
Please inspect your package as soon as it is delivered. If you notice any damage, report the issue as soon as possible so it can be reviewed.
- Sign in to your Scanshop India account.
- Go to My Account > Orders.
- Select the affected order.
- Contact the seller or our support team and provide details about the issue.
To help us process your request quickly, you may be asked to provide clear photos of:
- The damaged product.
- The product packaging.
- Any visible damage to the shipment.
Once your request is received:
- The seller or support team will review the reported issue.
- You may receive further instructions if additional information is required.
- If your claim is approved, a replacement, refund, or another suitable resolution will be provided according to the applicable seller and marketplace policies.
- Report damaged items as soon as possible after delivery.
- Keep the original product and packaging until your request has been reviewed.
- Do not dispose of the damaged item until instructed by the seller or support team.
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