If you need to cancel an order, you may be able to do so before it has been processed or shipped.
To request a cancellation:
- Sign in to your Scanshop India account.
- Go to My Account > Orders.
- Select the order you wish to cancel.
- If the order is eligible, submit a cancellation request or contact our support team for assistance.
An order can generally be canceled if:
- It has not been shipped or dispatched.
- It is still being processed.
- The cancellation request is received before fulfillment begins.
Once an order has been shipped or delivered, it may no longer be eligible for cancellation.
If your order has already been processed or shipped, you may need to wait until it is delivered and then follow the applicable return or refund process, if eligible.
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